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Frequently Asked Questions
Frequently Asked Questions
Your indispensable guide to PROMED’s products and services.
Where does PROMED export its products?
Our products are exported to over 60 countries across Europe, Asia, the Middle East, and South America, trusted by dental professionals worldwide.
How can I get technical support or training?
We provide operation tutorials, video demonstrations, and online guidance to help distributors and clinics use our products effectively.
Does PROMED offer samples for testing?
Yes. Sample orders are welcome, and we recommend testing product quality before placing bulk orders.
How long is the production lead time?
Standard orders take about 15–25 working days, while customized OEM/ODM orders may require additional time depending on design complexity.
What is the warranty policy for PROMED products?
We provide a one-year warranty for most dental handpieces and offer lifelong technical support. Replacement parts are available upon request.
How does PROMED ensure product quality?
Every handpiece goes through multiple inspections — including balance testing, noise testing, and sterilization verification — before shipment.
What certifications does PROMED hold?
Our products meet international standards such as ISO 13485, CE, and FDA (for selected models), ensuring safety and compliance.
Email:
promedstam@gmail.com
Get in touch
Contact Information
promedstam@gmail.com
4th Floor, 45 Yanjiang Middle Road, Luocun, Shishan Town, Nanhai District, Foshan City, Guangdong Province, China
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